Terms of service

Welcome to TROVIXA (“we,” “our,” “us”). These Terms of Service govern your use of our website www.trovixa.in and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility to Use Our Services

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent or legal guardian

  • You are legally capable of entering into binding contracts under Indian law

2. Nature of Business (Dropshipping Model)

TROVIXA operates on a dropshipping model, meaning:

  • Products are shipped directly from third-party suppliers or manufacturers

  • We do not manufacture or stock all products ourselves

  • Delivery timelines may vary depending on supplier location and logistics

3. Product Information & Availability

  • Product images are for illustration purposes only

  • Actual product color, size, or design may slightly vary

  • We reserve the right to modify or discontinue products without prior notice

  • Prices are subject to change at any time

4. Orders & Payments

  • All orders are subject to acceptance and availability

  • We reserve the right to cancel or refuse any order at our discretion

  • Payments must be completed at checkout using available payment methods

  • For Cash on Delivery (COD) orders, we reserve the right to confirm orders via call or message

5. Shipping & Delivery

  • Estimated delivery times are indicative, not guaranteed

  • Delays due to courier issues, weather, customs, or force majeure are not our responsibility

  • Incorrect or incomplete address details may result in delivery failure

6. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed by our Return & Refund Policy, available on our website.

By placing an order, you agree to this policy.

7. User Responsibilities

You agree:

  • Not to use our website for any unlawful purpose

  • Not to provide false or misleading information

  • Not to attempt to harm, hack, or misuse our website or services

Violation may result in suspension or permanent termination of access.

8. Intellectual Property

  • All content on this website (logos, text, graphics, images, design) is the property of TROVIXA

  • Unauthorized use, copying, or reproduction is strictly prohibited

9. Limitation of Liability

To the maximum extent permitted by law:

  • TROVIXA shall not be liable for indirect, incidental, or consequential damages

  • Our liability shall not exceed the amount paid by the customer for the product

10. Indemnification

You agree to indemnify and hold harmless TROVIXA, its owners, partners, and affiliates from any claims, losses, damages, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Breach of applicable laws

11. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for:

  • Content or practices of third-party websites

  • Transactions conducted outside our platform

12. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Strikes, pandemics, or logistical disruptions

13. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in India.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes implies acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms of Service, contact us at:

📧 Email: trovixa2025@gmail.com
🌐 Website: www.trovixa.in